Start here.
We'll get you unstuck.
Most questions are answered by one of four guides. If yours is not, email us — a real person reads it, and there is no ticket queue to disappear into.
Six things people actually need help with.
Setting up
Legal entity, brand, domains, provider, sender profile, topics, capture, content, caps, send — in dependency order.
Read the setup guide →02Deliverability trouble
Authentication and alignment, warmup ramps, the metrics that actually predict problems, and the order to diagnose a drop in.
Read the deliverability guide →03Consent and GDPR
Lawful basis, consent evidence, preference management, data subject requests, and retention — mapped to what the product stores.
Read the compliance guide →04Moving from another platform
Export order, suppressions first, consent strategies, domain decisions, and a four-week warmup cutover.
Read the migration guide →05Building an integration
Base paths, resource conventions, idempotent commands, structured errors, scoped keys, and the full resource catalog.
Read the API reference →06Something is broken
Check current platform status first, then email us with your workspace name and, if you have one, the request ID from the error.
Check platform status →What to include so we can help on the first reply.
Your workspace name and the brand involved, what you expected to happen, and what happened instead. If an error appeared, the request_id from it — every API error carries one, and it takes us straight to the failure.
For deliverability questions, the sending domain and roughly when the change started. For migration questions, which platform you are coming from and whether you have a suppression export. We would rather over-ask than trade five emails.
The short answers.
Do you send my email?
Delivery vs. orchestration
No. Your provider sends it. SendNectar orchestrates the brands, audiences, and workflows around your sending.
Will I pay twice for volume?
Pricing model
Never. You already pay your provider for delivery. We charge for the operating layer on top — nothing per email.
What happens when I hit a limit?
Grace, not gotchas
We preserve your data and active journeys, restrict only net-new usage, and give you a seven-day grace period to add capacity — after warning you well in advance.
Can I manage clients separately?
Agencies & studios
Yes. Every brand is its own workspace with isolated audiences, consent, and history. Seats let your team into exactly the workspaces they need.
Still stuck?
Email a person.
We answer.
Include your workspace name and any request ID from an error message, and we can usually find the problem before we reply.